UX Design. Shuttl. 2018.
Project Title
What is the product, company, a summary of what I achieved what was the impact and what did I learn by working on this product.
Major provoking question/insight that is interesting
Whether you’re running late to work or meeting friends, we’re making it easier for you to find the best way there—with real-time public transit information in the Uber app.
Result And Impact
Shuttl offers long-distance intra-city bus rides targeting office-to-home commuters whose work trips are classified as “very long trips”, that is longer than 30 km. Shuttl’s key offering to customers is a scheduled service for work trips with the convenience of a fixed seat in an air-conditioned bus at a reasonable price.
Service Panel is the operational tool for Shuttl to ensure that its daily bus operations for consumers and B2C run successfully as scheduled and planned with the convenience that is promised to consumers. This tool amplifies operator's ability to improve serviceability and on-time arrivals. Our objective was to design a new panel that helps users to achieve their goals efficiently and keep up with the growing business.
Operational tool
March 2019-July 2019
My Role
Product Design, UX research, Information Design, UXdesign, Prototyping
Team- Anil (PM), I (Product Designer), Vikas (UI designer, joined later after I left)
Stakeholders: Gaurav Jain (Head of Products) Zinal (Head of Design) Ravi( Manager, TL)
Process
Problem context
Whether you’re running late to work or meeting friends, we’re making it easier for you to find the best way there—with real-time public transit information in the Uber app.
Whether you’re running late to work or meeting friends, we’re making it easier for you to find the best way there—with real-time public transit information in the Uber app.
Providing
Emphasis
Clearly show what is going on and where to focus
Facilitate
Processing
Direct on what actions to take and when to take
Create
Unity
Access to information whenever required in one tool
We decided to work on the most important information archy-type that the DMs cared about i.e On-trip-alerts. The essence of the Service panel was Information rather than the architecture. We simplified the whole Panel to three main pages- Alert Information, Inventory, and Dashboard
Shuttl offers long-distance intra-city bus rides targeting office-to-home commuters whose work trips are classified as “very long trips”, that is longer than 30 km.
Shuttl’s key offering to customers is a scheduled service for work trips with the convenience of a fixed seat in an airconditioned bus at a reasonable price.
Service Panel is the operational tool for Shuttl to ensure that its daily bus operations for consumers and B2C run successfully as scheduled and planned with the convenience that is promised to consumers. This tool amplifies operator's ability to improve serviceability and on-time arrivals. Our objective was to design a new panel that helps users to achieve their goals efficiently and keep up with the growing business.
Shuttl offers long-distance intra-city bus rides targeting office-to-home commuters whose work trips are classified as “very long trips”, that is longer than 30 km. Shuttl’s key offering to customers is a scheduled service for work trips with the convenience of a fixed seat in an airconditioned bus at a reasonable price.Service Panel is the operational tool for Shuttl to ensure that its daily bus operations for consumers and B2C run successfully as scheduled and planned with the convenience that is promised to consumers. This tool amplifies operator's ability to improve serviceability and on-time arrivals. Our objective was to design a new panel that helps users to achieve their goals efficiently and keep up with the growing business. Shuttl offers long-distance intra-city bus rides targeting office-to-home commuters whose work trips are classified as “very long trips”, that is longer than 30 km. Shuttl’s key offering to customers is a scheduled service for work trips with the convenience of a fixed seat in an airconditioned bus at a reasonable price.Service Panel is the operational tool for Shuttl to ensure that its daily bus operations for consumers and B2C run successfully as scheduled and planned with the convenience that is promised to consumers. This tool amplifies operator's ability to improve serviceability and on-time arrivals. Our objective was to design a new panel that helps users to achieve their goals efficiently and keep up with the growing business.
We decided to work on the most important information archy-type that the DMs cared about i.e On-trip-alerts. The essence of the Service panel was Information rather than the architecture. We simplified the whole Panel to three main pages- Alert Information, Inventory, and Dashboard